Privacy Policy

Overview

Blue Link Agency LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through michigancarpetpros.com (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, call us, submit a form, request a quote, schedule a service, or otherwise communicate with us.

By using this Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Phone number
• Email address
• Service address
• Booking details
• Notes or service requirements
• Uploaded photos or attachments
• SMS opt-in preferences
• Any information you provide during phone calls or form submissions

We may also collect call-related information, including:

• Incoming and outgoing call records
• Call duration
• Call source attribution
• Call recordings for quality assurance, training, and service improvement

In addition, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Ad interaction data
• General location data based on IP

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests
• Schedule appointments and follow up with you
• Provide quotes or estimates
• Process bookings and communicate about services
• Send appointment reminders and service updates
• Send promotional text messages, offers, or marketing emails where permitted
• Improve our Website, advertising, and user experience
• Track call and lead performance
• Detect spam, fraud, or misuse of the Website
• Comply with legal obligations and enforce our policies

3. Call Tracking and Recording

Because our business relies heavily on phone calls and call-based lead generation, we may use call tracking technologies, including Google Ads call tracking, call extensions or call assets, website call tracking numbers, CallRail or similar third-party call tracking platforms, and call recording tools.

Calls may be monitored or recorded for quality assurance, training, customer service, analytics, and dispute-resolution purposes.

4. Cookies, Tracking Technologies, and Analytics

We may use cookies, pixels, tags, scripts, and similar technologies to collect data about how users interact with our Website and advertisements.

These technologies may include:

• Google Analytics (GA4)
• Google Tag Manager
• Google Ads conversion tracking
• Meta Pixel
• Microsoft Clarity
• CRM and remarketing tools
• reCAPTCHA and anti-spam tools

These tools may collect information about your browsing behavior, device, pages viewed, and interactions with our ads or Website.

You can control cookies through your browser settings, though some parts of the Website may not function properly if cookies are disabled.

5. SMS, Email, and Marketing Communications

If you provide your phone number or email address, you may receive appointment reminders, service-related communications, follow-up messages, promotional offers, and marketing emails or SMS.

You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of SMS marketing by replying with standard opt-out language such as “STOP” where applicable.

Please note that even if you opt out of marketing messages, we may still send service-related or transactional communications.

6. How We Share Your Information

We do not sell your personal information for cash. However, we may share your information with trusted third parties when necessary to operate our business, including:

• CRM and lead management providers
• Advertising and analytics platforms
• Call tracking providers
• Hosting and website service providers
• Scheduling or booking platforms
• Payment processors
• Customer communication tools
• Contractors, technicians, partners, or service providers involved in fulfilling your request
• Legal or regulatory authorities when required by law

These third parties may process information according to their own privacy policies and contractual obligations.

7. Payments

Our Website is primarily designed to generate calls and bookings. In some cases, we may accept deposits or online payments. Payment information may be processed by third-party payment processors, and we do not store full payment card information unless expressly stated.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce our agreements
• Meet legal, tax, or regulatory obligations
• Improve our business operations and advertising

Call recordings, lead records, and communications may be retained for internal business purposes for a commercially reasonable period.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links and Services

Our Website may contain links to or integrations with third-party tools and services, including booking systems, payment providers, analytics platforms, live chat tools, and CRM systems.

We are not responsible for the privacy practices of third-party websites or services. You should review their privacy policies separately.

11. Children’s Privacy

This Website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

12. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or business exceptions
• Opt out of marketing communications

To make a privacy-related request, contact us using the information below.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Contact Information

Blue Link Agency LLC

504 S Kings Ave, Brandon, FL 33511

Email: bluelinkagency345@gmail.com

Phone: +1 813-214-1172